Legal
Privacy Policy
Your privacy matters to us. This policy explains what data we collect and how we protect it.
Effective date: 22 June 2026 | Royal Gene Collection
This Privacy Policy describes how Royal Gene Collection (“we”, “our”, or “us”) collects, uses, and protects information that you provide when using our website at royalgenecollection.com. By using our site, you consent to the practices described in this policy.
1. Information We Collect
- Personal identification information: name, email address, phone number, and billing/shipping address when you place an order or create an account.
- Payment information: we process payments through M-Pesa and other secure payment gateways. We do not store your full payment credentials on our servers.
- Usage data: pages visited, time on site, browser type, and referring URLs collected automatically through cookies and analytics tools.
- Communications: messages you send us via the contact form, email, or WhatsApp.
2. How We Use Your Information
- Process and fulfil your orders, including sending order confirmations and shipping notifications.
- Manage your account and provide customer support.
- Send promotional emails about new products or offers — you may opt out at any time.
- Improve our website and product offerings based on aggregate usage data.
- Comply with legal obligations and prevent fraud.
3. Sharing of Information
- We do not sell, trade, or rent your personal information to third parties.
- We may share data with trusted service providers (e.g., delivery couriers, payment processors) strictly to fulfil your order.
- We may disclose information if required by law or to protect the rights and safety of Royal Gene Collection and its customers.
4. Cookies
- We use cookies to maintain your session, remember cart items, and analyse site traffic.
- You can disable cookies in your browser settings; however, some features of the site may not function correctly.
- We do not use cookies to collect personally identifiable information without your consent.
5. Data Security
- We implement industry-standard security measures including HTTPS encryption to protect your data during transmission.
- Access to personal data is restricted to authorised staff who need it to process your orders or provide support.
- While we strive to protect your information, no method of transmission over the internet is 100% secure.
6. Data Retention
- We retain your personal data for as long as your account is active or as needed to provide services.
- Order records are kept for a minimum of 7 years as required by Kenyan tax and business regulations.
- You may request deletion of your account and associated data by contacting us at support@royalgenecollection.com.
7. Your Rights
- You have the right to access the personal data we hold about you.
- You may request correction of inaccurate data or deletion of your account.
- You may opt out of marketing communications at any time by clicking "Unsubscribe" or contacting us.
- To exercise any of these rights, contact us at support@royalgenecollection.com or +254 726 532 387.
8. Third-Party Links
- Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
- We encourage you to review the privacy policies of any external sites you visit.
9. Changes to This Policy
- We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
- Continued use of our website after changes are posted constitutes acceptance of the revised policy.
10. Contact Us
- Royal Gene Collection
- Nairobi, Kenya
- Email: support@royalgenecollection.com
- Phone / WhatsApp: +254 726 532 387